Returns and Refunds Policy

• Change your mind: return unused items in original packaging within 7 days of delivery
• Wrong part supplied for the vehicle details you gave us: free return and full refund or exchange
• Defective new parts: repair, replacement or refund within 6 months (CPA section 56)
• Refunds are paid within 30 days, usually much sooner

You may return any item within 7 days of delivery for a full refund of the item price. The part must be unused, not fitted, and in its original undamaged packaging with all labels. You pay the cost of returning it.

If we supply a part that does not match the vehicle details or part number you provided, we will collect it at our cost and refund you in full or send the correct part. Please do not attempt to fit a part that does not match.

If a new part is defective, report it within 6 months of delivery. After inspection we will repair or replace it or refund you, as you choose, in line with CPA section 56. Used parts are covered for the warranty period stated on the product page. Damage from incorrect installation, accidents, misuse or normal wear is not covered.

For hygiene and safety reasons, electrical parts that have been installed and fluids or chemicals that have been opened can only be returned if they are defective. Special-order or custom-sourced parts will be clearly marked before you pay.

• Contact us: email support@whatpart.africa, with your order number and the reason for the return.
• We will send you a return authorisation and collection or drop-off instructions within 2 business days.
• Pack the part securely in its original packaging.
• Once we receive and inspect the part, we will confirm your refund or exchange.

Refunds are paid to the original payment method (card refunds to the card used, EFT refunds to the bank account you paid from) within 30 days of our receiving the returned part, usually within 7 business days. Original delivery fees are refunded when the return is due to our error or a defect.